Do you ship to my country?
During Checkout we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time. Due to shipping restrictions, we cannot ship to addresses beyond the contiguous United States and most Canadian provinces. Our apologies to Alaska, Hawaii, Nunavut, the Yukon, Northwest Territories, Puerto Rico, etc. Other restrictions and limitations may exist, please contact us for details.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that unless a credit application has been processed and payment terms established, we will not ship your order until we receive payment from you. Currently, we accept Visa and MasterCard.
When will my order ship and what are my shipping charges?
Depending on what method is selected, shipping should be calculated during the quoting process, prior to submitting your payment information. Please be sure to check this information when you place the order, and feel free to ask if you feel the information is incorrect, as it cannot be adjusted once the order is placed. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices. Shipping estimates do NOT include the time needed to produce your order and prepare it for shipping. Our ETA for producing orders is always changing, so please check with a staff member if you need this information.
Thank you for choosing Cedar Signs. We work hard through communication with you, our customers, to ensure that our products will meet your needs. We want to ensure you have a satisfying experience, however we understand that sometimes a product may not be what you expected. In such cases, we ask you to review our return policy below.
Any item eligible for return can be returned for exchange or refund, based on the original payment method. A 15% restocking fee may apply.
Products must be returned to our shop in undamaged and unused condition within 30 days of the original pickup or delivery. Please call or email a sales associate to arrange for the return. They will open a return request in our system and take down the original sales order number associated with the items, which helps to ensure that the return will be processed properly when the items arrive.
Once the product(s) arrives at our shop and has been confirmed to be in the condition which it was originally purchased, the return will be processed, and a credit generated if applicable.
What items are eligible for return?
All stock items that are not made to order, not altered, and were not custom ordered, are eligible for return, subject to terms.
How do refunds work?
Once we receive your item(s) and confirm it is in original condition, a refund is initiated immediately, based on the original payment method used. If you cancel a pickup item and were already billed for it, as long as it is eligible to be returned, we will credit your account as soon as the cancellation has been confirmed.
If you paid by credit or debit card, refunds will be processed to the same card at the time of return. Note you may need to supply card information again to arrange this. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
What if my order arrives damaged?
Items that are ordered from Cedar Signs and arrive damaged or are incorrect are assessed on a case by case basis, and will be corrected or replaced as necessary.